Car rental FAQ

An all-inclusive rate bundles everything you would otherwise pay extra for at the counter: collision damage waiver (CDW) and theft protection with the excess refunded, glass/tyre/undercarriage/roof cover, extra liability insurance of at least €10 million, unlimited mileage, all local taxes and airport fees, towing costs, key and document cover, a fair fuel policy, free cancellation up to 1 hour before pick-up, and 24/7 English-speaking support - with no booking fees.

The headline price is usually a little higher, but it already contains the insurance, excess waiver and extras that budget brokers sell separately at the desk. Once you add proper zero-excess cover to a "cheap" booking, all-inclusive is frequently the same price or cheaper - and you avoid the deposit hold and counter pressure entirely.

Often, yes - most rental desks block a deposit on a credit card in the main driver’s name. With the No Deposit option you can rent without a credit card at hundreds of European destinations, paying instead by debit card, bank transfer or PayPal, with nothing blocked at the counter.

The excess is the amount you are liable for if the car is damaged or stolen. With all-inclusive cover the excess is refunded: if any amount is charged or held locally, it is paid back to you. Many bookings have the excess waived up front so nothing is held at all.

Yes. With the flex/free-cancellation service you can cancel up to 1 hour before pick-up at no charge, for any reason.

The main driver needs a valid driving licence, a passport or ID card, and the booking voucher. With the No Deposit option no credit card is required at the counter.

No. Unlimited mileage is included as standard, so you can explore your destination without watching the odometer.

Roadside assistance and towing are included, and a 24/7 English-speaking emergency line is available. Damage is covered by the included CDW/TP, and any excess you have to advance locally is refunded to you afterwards.

You can pay securely online by debit card, credit card, bank transfer or PayPal. You receive a payment link with your confirmation. With the No Deposit option, nothing further is taken at the counter.

Yes. You can change the car category, dates or even the destination, usually up to 24 hours before pick-up, and extend the rental if your plans change. Free cancellation applies up to 1 hour before pick-up.

In many countries, yes. Some destinations require prior authorisation or charge a cross-border fee. Check the conditions for your specific booking or ask support before you travel.

Most locations allow out-of-hours drop-off - typically you park in a designated area and leave the keys in a drop box. Confirm the arrangement with the local station at pick-up.

Tolls and fines remain your responsibility. Where the rental company processes a fine on your behalf, an admin fee may apply. Ask at pick-up how electronic tolls are handled in that country.